WhatsApp Business

Whatsapp Business: The tool your company needs!

Whatsapp Business is a messaging application that has the same function as its original Whatsapp application, but with functions aimed at businesses. With it, you provide commercial information about your company, and have message tools programmed to better serve your customers. Check out on this blog everything that this business tool can help you so that your company always achieves the best results.

Discover the business benefits of Whatsapp Business.

Just like the original version of the instant messaging application, WhatsApp Business also does the job of bringing more and more companies and customers together. The application was developed thinking about helping more and more small and medium companies, as well as the self-employed.

One of the differences that the messaging application presents is very simple but very important, which is the recognition of a business account. Identification becomes characteristic both for those who receive a business message and for those who start a conversation with the business contact.

Programmed greeting messages, interactive messages directing the conversation and assistance in the form of triage, presenting sequential responses according to selected options. This artificial intelligence tool in dialogues, allows greater efficiency in service and direction for requests and problem solving.

With this, the company optimizes service and gains more dynamism to pay more attention to other specific activities of the company. The tool also provides a field to develop a catalog with images of services and products, and many more options that will help your company.

Tools that help a lot!

To start your Whatsapp Business business account, the first impression is the business profile you make available to your customers and contacts. As in the original application, the tool provides an identical display, the differences will be noticed in the tools of the 3 little dots next to the magnifying glass.

By clicking on this menu, 3 dots in the upper right corner of the display, two application-specific options will appear, Commercial Tools and Labels. The other options that appear (New Group; New transmission; Whatsapp web; Favorite messages; Payments and Settings ) have the same features as Whatsapp Messenger.

In the "Tags" option, you can better manage your customers, adding or removing tags in direct conversations, classifying up to 20 types of tags. This tool helps a lot in organizing tasks, phases and service processes and also use as reminders

Commercial Tools.

In the option Commercial tools, you will find a first button of the “Commercial profile”. By accessing it, you will manage all your company data, the information will be available to your customers. In this field you can insert your company's photo or logo, changing how and when you want.

In this way, you will enter your company name, make a brief company introduction text, identify your company according to its field of activity. As well as informing the location of the company, days of the week and hours of service, and of course contact by email and web pages.

In the catalog, you will have a space to place images, photos and videos of the products and services provided by your company. With this, your customers will have a greater sense of the quality of services and will be on top of everything when hiring.

The conversation tools are certainly the most interesting part of the application, it's your company counting on modernity, artificial intelligence. Whatsapp Business provides “Greeting message”, field to edit the automatic welcome message sent to your customers.

Another field of automatic messages, “Absent Messages”, will be used when in a short period of time it is not possible to send a reply. This is very useful when you can't pay your customers the deserved attention they deserve.

Finally, we arrived at the most interesting conversation field in Whatsapp Business, the “Quick Answers”. In this field, you can create a string of up to 50 quick answers, containing a maximum of 25 characters, configuring 3 keywords for each quick answer.

How can we rate the app?

Whatsapp Business is an excellent tool created for business and entrepreneurs. The application fulfills its purpose, facilitates and brings companies and customers closer together, providing greater interactivity through its excellent tools. It's really worth having the app to offer better service. What's more, the app is completely free and available for download on the Android Google Play Store platform.